Privacy policy
Privacy Policy for FLUFFY
Last updated: November 23, 2023
Welcome to fluffy.ua ("we", "us", "our"). Protecting your personal information is of the utmost importance to us. This Privacy Policy describes our practices regarding the collection, use, and sharing of your personal information when you visit the website or make a purchase on fluffy.ua (the "Site").
Contact Information
For questions or concerns about this policy or our privacy practices, you can contact us via:
Email: info@fluffy.ua
Phone: +380 (44) 300-12-12
Address: Kyiv, st. Zhilyanska, 7V
Collection of Personal Information
We collect information that identifies, relates to, describes, or could reasonably be linked directly or indirectly to a specific individual or device ("Personal Information"). This includes the following categories of Personal Information we may collect:
Device Information
Purpose: To optimize the Site for your device and conduct analyses to improve our services. Collection Method: Automatically collected through cookies, log files, web beacons, tags, or pixels.
Collected Data: Browser version, IP address, timezone, cookie information, pages or products viewed, search terms, and interactions with the Site. Order Information
Purpose: To fulfill our agreement with you, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen orders for potential risk or fraud, and provide you with information or advertising in line with your preferences. Collection Method: Directly from you when making a purchase. Collected Data: Name, billing address, shipping address, payment information, email address, and phone number. Customer Service Information
Purpose: To provide customer support. Collection Method: Directly from you. Collected Data: Any additional information you provide when contacting us for support. Minors
The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to have this information removed.
Sharing of Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you.
For example:
We use Shopify to manage our online store—you can read more about how Shopify uses your Personal Information here. We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal requests for information we receive, or to otherwise protect our rights. Behavioral Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:
We use Google Analytics to understand how our customers use the Site—you can read more about how Google uses your Personal Information here. You can opt-out of Google Analytics here. We share information about your use of the Site with our advertising partners through cookies or similar technologies. Use of Personal Information
We use your Personal Information to operate our Site, provide services, process payments, fulfill orders, and keep you informed about new products, services, and offers.
Legal Basis for Processing (Applicable to Residents of Ukraine)
If you reside in Ukraine, we process your personal information under the following legal bases:
Your consent; Performance of the contract between you and the Site; Compliance with our legal obligations; Protection of your vital interests; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention of Personal Information
We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
Your Rights
You have the right to access, correct, update, or request deletion of your Personal Information. Residents of Ukraine also have the right to object to processing based on automated decision-making. To exercise these rights, please contact us using the provided contact information.
Cookies
We use cookies to enhance your browsing experience, remember your preferences, and conduct analytics. You can manage cookies through your browser settings.
Do Not Track
Our Site does not respond to Do Not Track signals from browsers.
Changes to This Privacy Policy
We may update this policy to reflect changes in our information practices. If we make significant changes, we will notify you here, via email, or through a notice on our Site.
Complaints
If you have a complaint about our privacy practices, please contact us. If you are not satisfied with our response, you can contact the data protection authority in your jurisdiction.
Acknowledgment
By using our Site, you acknowledge that you have read and understood this Privacy Policy.
Email: info@fluffy.ua
Phone Number: +380 (44) 300-12-12
Address: Kyiv, st. Zhilyanska, 7V