Refund policy
Return Policy for FLUFFY
Return Period: You have 14 days to return an item.
Refund Period: The refund will be processed within 14 days after receiving the return.
Restocking Fee: No restocking fees will be charged.
Return Shipping Costs: The costs for returning to the following address are the responsibility of the customer unless otherwise agreed:
At FLUFFY, we strive to ensure our customers are satisfied with every purchase. However, we understand there might be times when you'd like to return an item. Our return policy is designed to make this process as smooth as possible.
Return Period You have the right to cancel your order within 14 days of receipt without providing a reason.
Condition of the Product To qualify for a return, the item must be unused and in the same condition as received, including its original packaging.
Return Process Follow these steps to return your item:
Contact: Reach out to us via email at info@fluffy.ua or call us at +380 (44) 300-12-12. Reason: Specify the reason for your return. Return Label: Upon confirmation, you'll receive a return label via email. Shipping: Send back the item with the provided return label within 14 days. Refunds Upon receiving and inspecting your return, we'll inform you if the refund is approved. If approved, your refund will be processed and automatically applied to your credit card or original payment method within 14 days.
Exceptions Certain types of goods such as perishable items and personalized products may not be eligible for returns.
Contact Information
If you have any queries about our return policy, please contact us at:
Email: info@fluffy.ua
Phone Number: +380 (44) 300-12-12.
Address: Kyiv, st. Zhilyanska, 7V
Legal Rights Your statutory rights are not affected by our return policy.
We respect your privacy and ensure your personal information is handled securely in compliance with the GDPR (General Data Protection Regulation).